Product shipments in Soylu Orman Ürünleri are made by Yurtiçi Kargo.
If your order is available in our stock, it will be delivered to cargo within an average of 1-4 business days, if not available, within 7 business days. As the estimated delivery time is calculated on business days, the specified time does not include weekends and public holidays. Your orders placed on weekends and holidays will be processed on the first business day; Delivery begins within 1-4 business days. When your orders are delivered to cargo, e-mail information will be sent.
- You can request a return for 14 days from the date you receive the product.
- The product you want to return must be in its original box / package, unused and not lost its resalability.
- You must completely fill in the form on the back of the invoice and indicate that there is a Return Request on the form, and send the product back to Yurtiçi Kargo free of charge (Soylu Orman Ürünleri must be paid).
- In Soylu Orman Ürünleri, only products that have not lost their re-sellability and unopened package are returned.
- If you do not specify the reason for the return on the form, the product price will be refunded to your account.
- The returned product is evaluated by the authorities and an information e-mail is sent to you when your return is made.
- If the invoice of the product is corporate, you must send it together with a return invoice issued by the institution for the return process, which is cut as “Product Unit Price + VAT” without including the cargo share. Order returns with invoices issued on behalf of institutions cannot be completed unless a return invoice is issued.
- You can send it to Soylu Orman Ürünleri free of charge with Yurtiçi Kargo.