PRE-INFORMATION FORM REQUIRED BY CONSUMER REGULATION
1. INFORMATION ABOUT THE SELLER
2. CONTRACT SUBJECT
Your order will be delivered to the contracted courier company within 30 (thirty) days from the date of the order in accordance with the provisions of the Law on Consumer Protection No.6502 and / or your discount code will be delivered to you electronically. Your order will be delivered by the cargo company within 7 days at the latest after your cargo shipment code is reflected in the system.
SELLER, in the 4th paragraph of Article 16 of the Regulation on Distance Contracts numbered 29188, which entered into force on 27/02/2015; “In cases where it is impossible to fulfill the performance of the goods or services subject to the order, the seller or the provider will notify the consumer in writing or with the permanent data store within three days from the date of learning about this situation and, if any, all payments collected, including delivery costs, are In accordance with the provision “must be returned within four days”, due to technical errors during the launch phase, the product price, product description, product quality, etc. has the right to cancel the order and return the collected amounts to the BUYER in accordance with the provisions of the relevant legislation.
3. VALID PERIOD
All information and promises presented to the consumer regarding the product or service in this form are valid until the campaign broadcast period and it is warned that the SELLER does not abide by the information and promises given in this form after this day. In the event that the product or service purchased by the CONSUMER is not in the stocks of the supplier company at the end of the campaign broadcast period and there is no equivalent product of equal quality and price, the SELLER reserves the right to return the price paid by the CONSUMER.
4. RIGHT OF WITHDRAWAL
Consumer; In distance contracts for the sale of goods, it has the right to withdraw from the contract by refusing the goods within 14 (fourteen) days from the date of receipt without any legal and criminal liability and without any justification. In the case of distance contracts for service provision, this period starts on the date the contract is signed. In the contract, if it is agreed that the performance of the service will be performed before the end of 14 (fourteen) days, the consumer may exercise his right of withdrawal until the date when the performance begins.
If the CONSUMER exercises his right of withdrawal, he must return the purchased product to the SELLER with Aras Kargo, with whom the SELLER has an agreement. If the returned product is sent with a contracted cargo company, the costs arising from the use of the right of withdrawal will belong to the SELLER. In the use of the right of withdrawal, if there is a product return shipment other than the cargo company with which the SELLER has an agreement, the return shipping costs will be covered by the CONSUMER.
In order to use the right of withdrawal within 14 (fourteen) days, the SELLER must be notified to the above-mentioned fax, telephone or e-mail address and the “Withdrawal of the Distance Contracts Regulation published in the Official Gazette on 27/11/2014 It must not be used within the framework of the provisions of Article 15 titled “Exceptions to the Right of Rights” and the provisions of Article 6 of the Distance Sales Contract signed electronically between the Parties. The return procedures under the Right of Withdrawal in detailIt is also included in the Distance Sales Contract.
If the right of withdrawal is exercised, the CONSUMER is obliged to return the goods to the SELLER within 10 (ten) days after the notification of the right of withdrawal is received by the SELLER through Aras Kargo, which the SELLER has an agreement with.
If the consumer does not return the goods to the SELLER within 10 (ten) days from the date of the notification of the right of withdrawal to the SELLER, the withdrawal right request will be deemed invalid.
5. EXCEPTIONS OF THE RIGHT OF WITHDRAWAL
By nature; single-use products, reproducible software and programs, products that deteriorate rapidly or that are likely to expire are not accepted.
Unless otherwise agreed by the parties, the consumer cannot use the right of withdrawal in the following contracts,
a) Contracts for goods or services whose prices vary depending on fluctuations in financial markets and that are not under the control of the seller or supplier,
b) Contracts for goods prepared in line with the consumer’s wishes or personal needs.
c) Contracts for the delivery of perishable or expired goods.
ç) Of the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is not suitable for health and hygiene.
d) Contracts for goods that are mixed with other products after delivery and cannot be separated by nature.
e) Contracts regarding the books, digital content and computer consumables provided in the material environment if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
f) Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription agreement.
g) Contracts for the utilization of leisure time for accommodation, moving furniture, car rental, food and beverage supply and entertainment or recreation, which should be done on a specific date or period.
ğ) Contracts for services performed instantly in electronic environment or for intangible goods delivered immediately to consumers.
h) Contracts regarding the services started with the consent of the consumer before the right of withdrawal expires.
After this preliminary information form is read and accepted by the Consumer electronically, the phase of establishing a distance sales contract will begin.
7. COMPETENT COURT
Consumer; Applications regarding complaints and objections can be made to the arbitral tribunal or to the consumer court for consumer problems in the place where the consumer purchases the goods or services or where they are domiciled, within the monetary limits set by the Ministry of Customs and Trade in December every year.
7.1 ” sou.com.tr have read, understood and accepted all items above deemed to have been.
This Agreement, which consists of 7 articles, has been read by the Parties and approved by the Buyer in electronic form and entered into force immediately. “